Do you ship internationally?
Do you ship internationally?
At this time, we only ship to the United States
If I purchase a membership, how long until I receive my first box?
If I purchase a membership, how long until I receive my first box?
Your first Espy Box will be billed immediately and sent out within 3 business days. After that the subscription billing and shipping dates are as follows:
Fall Espy Box
Billing – August 15
Shipping – Shipped in mid August for current members. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between July 16 – October 15, your next Espy Box will be the Winter Box.
Winter Espy Box
Billing – November 15
Shipping – Shipped in late November/early December for current members. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between October 16 – January 15, your next Espy Box will be the Spring Box.
Spring Espy Box
Billing – February 15
Shipping – Shipped in late February/early March for current members. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between January 16 – April 15, your next Espy Box will be the Summer Box.
Summer Espy Box:
Billing – May 15
Shipping – Shipped in late May/early June for current members. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between April 16 – July 15, your next Espy Box will be the Fall Box.
What are the billing and shipping dates for members?
What are the billing and shipping dates for members?
Your first Espy Box will be billed immediately and sent out within 3 business days. After that the subscription billing and shipping dates are as follows:
Fall Espy Box
Billing – August 15
Shipping – Shipped in mid August for current subscribers. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between July 16 – October 15, your next Espy Box will be the Winter Box.
Winter Espy Box
Billing – November 15
Shipping – Shipped in late November/early December for current subscribers. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between October 16 – January 15, your next Espy Box will be the Spring Box.
Spring Espy Box
Billing – February 15
Shipping – Shipped in late February/early March for current subscribers. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between January 16 – April 15, your next Espy Box will be the Summer Box.
Summer Espy Box:
Billing – May 15
Shipping – Shipped in late May/early June for current subscribers. If you’re a new customer, your first Espy Box will be shipped out within 3 business days. If you order your first box between April 16 – July 15, your next Espy Box will be the Fall Box.
How do I update/cancel my membership?
How do I update/cancel my membership?
When you subscribe you will be sent a link where you can update billing information, upgrade, downgrade or cancel your subscription.
Alternatively, you can call, text or email us at hello@espybox.com to update billing information, upgrade, downgrade or cancel your membership.
If you would like to cancel your membership, you must do so 10 days before the next bill date or you will continue to be billed for the following season’s box. We do this to forecast inventory.
How do I change my billing details?
How do I change my billing details?
When you subscribe you will be sent a link where you can update billing information, upgrade, downgrade or cancel your subscription.
Alternatively, you can call, text or email us at hello@espybox.com for any of the above anytime.
Will I be able to pick 2-3 of the items in my box after my first Espy Box?
Will I be able to pick 2-3 of the items in my box after my first Espy Box?
Yes, if you picked 2-3 of the items in your first Espy Box, we will email and text you a link around 10 days before your next billing date that allows you to pick 2-3 of the items in your upcoming box. If you don’t select products before the billing date, we will pick items for you based on your questionnaire responses and items in your previous box (we will make sure to select different items that you’re going to love!).
What if I don’t like one item in the box but like the rest; can I exchange that one item?
What if I don’t like one item in the box but like the rest; can I exchange that one item?
Unfortunately that is not possible, the boxes come as a whole. You can gift it to someone else though!
Broken/damaged item?
Broken/damaged item?
First of all, we’re sorry. Please email hello@espybox.com with an image of the item and we will take care of you!
If I purchase a (one-time) Espy Box two years in a row, will the contents be different?
If I purchase a (one-time) Espy Box two years in a row, will the contents be different?
Even though the box is for the same person, it will be completely different. We have your/their questionnaire answers and box content from the previous year saved. We’re continually partnering with different high quality brands. Our experts will curate a uniquely new customized box that we think you’re going to love!
What is your return policy?
What is your return policy?
We accept returns for boxes for new customers within 30 days. The return policy is valid for the first box of a membership only. All products must be unused (with labels still on). Upon inspection, we will issue a full refund within one week of receiving the box back to us.
How long does it take to process a return?
How long does it take to process a return?
It takes up to one (1) week of the box being received back to us.
How much does shipping cost?
How much does shipping cost?
Shipping is FREE! There is an additional $10 charge for all shipments to Hawaii and Alaska.